MADE Retail Systems - Customer Service Policy

Placing Your Order

In order to place an order you have to be registered on our website. Please create a login and password in order to register. When you place your Order, we will email you an order confirmation, including your order reference number. Once the payment has been confirmed, we will send you an email with a tax invoice, confirming shipment of the goods you have ordered. If we cannot process or accept your order after payment is received we will contact you by email or telephone.

Payment Methods and Processing

Made Retail Systems uses NAB (National Australia Bank) Transact e-Commerce as the Payment Getaway for its online credit transactions. All online credit card transactions are secured payments on NAB’s secure site. Your credit card number cannot be viewed by Made Retail Systems or any outside party.

We accept on payment via PayPal, Visa and MasterCard.
Payments are fully automated with an immediate response.
All NAB Transact payments comply with the Payment Card Industry Data Security Standards (PCI DSS), a global mandate by the payment card schemes for merchants and payment processors.

Please Note
We are unable to accept credit cards issued by banks outside of Australia. Debit cards and cheque cards may have daily spending limits that may substantially delay the processing of your order.

Cancelling a transaction

To cancel a transaction, call our office during business hours 9am to 4pm, Monday to Friday and we will reverse the transaction for you. Funds already transferred will be credited back to your account within 48 to 72 hours. To cancel call us no: 03 9799 3000.

GST

Made Retail System’s prices include GST.

Pricing

All Pricing is in Australian Dollars AUD. Prices may be subject to change without notice. The price of products shown excludes shipping costs.

Shipping cost is shown separately on the check-out page and are calculated based on the product weight and customer destination.

Account customers

Made Retail Systems online store requires payment to be processed at time of purchase. If you are an existing account customer and do not wish to pay online please contact our office to process your order.

Products

All products are shown in good faith, some colour variations may occur from actual product to the images featured on the website.

Stock is subject to availability; Made Retail Systems will advise if any products are out of stock within 24-48 hours of receiving an order. (Weekends, Public Holidays and the Christmas season may incur slightly longer delays).

Delivery

We endeavour to ship the order within 3 days of the purchase date (except for the special order items). The majority of goods are sent via couriers or road express services, based on the customer’s destination. Delivery is charged per order, based on size, weight and location.

During checkout you will need to calculate shipping, please select the area that best corresponds to the delivery address.

It is the customer’s responsibility to ensure they can accept all deliveries and provide a signature as proof of delivery if required (We cannot leave goods unattended).

Re-delivery will incur an additional charge, and it is the customer’s responsibility.

In the case of it you choose to pick up the goods, you can do so at our head office address:

Made Retail Systems
17 Commercial Drive
Lynbrook, VIC, 3975
p: 03 9799 3000
f: 03 9799 3011
info@maderetail.com.au

Copyright

This website contains artwork and contents, which are subject to copyright. No part may be used, or copied without written consent of Made Retail Systems management. Product specifications may change without notice. Colours may vary slightly. Visual dimensions are used for graphic purposes and in all cases actual dimensions and descriptions should be used.

Disclaimer

You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. Made Retail Systems makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws. Made Retail Systems, its directors, officers, employees, distributors, contractors, successors or assignees will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this web site and any other site linked to this web site.

General Information

This web site may be accessed in Australia and throughout the world. Made Retail Systems makes no offer in or by this web site to sell any product or service in any country outside Australia and no representations that the content of this web site complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

Contact Us

If you have questions or concerns regarding this Customer Service Policy, please contact:

Made Retail Systems
17 Commercial Drive
Lynbrook, VIC, 3975
p: 03 9799 3000
f: 03 9799 3011
info@maderetail.com.au